Cancellation and Refund for Digital Products
Unfortunately, due to the digital nature of the products we don't accept returns, exchanges or cancellations.
Cancellation and refund for Other Products
Every physical product in the shop is usually made to order once the transaction is completed and order is received. we usually start processing in couple of days. Cancellations are often a financial loss for us.
We can cancel a product after it has been ordered in exceptional situations. Please write to us on thecuteestate@gmail.com with the Order ID, if you wish to initiate a cancellation. Please provide a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
Because every product in the shop is usually made to order, any request for cancellation and refund must be submitted within three days from the date of the transaction, or the shipping of order, which ever is earlier.